Dozens of Utahns will lose their jobs and many others will be affected when Sorenson Communications cuts their Internet Protocal Relay department. Internet Protocol Relay is a program that allows deaf or hearing impaired individuals to make a phone call. The department will be discontinued on July 31.
Emisha Sill has been using it as her primary form of communication since 2007, and she was devastated when she learned that the Internet Protocol Relay service would no longer be offered. "I was really dumbfounded," Sill said. "I couldn't believe it."
Sorenson Communications made the decision after the FCC reduced the rate paid to companies providing the service by 21 percent during 2013. The FCC will continue to reduce the paid rate for companies an additional 6 percent each of the following two years. Chief Marketing Officer of Sorenson Communications, Paul Kershisnik, said the company just can't make a profit while providing Internet Protocol Relay.
I guess I'm just going to have to use my mobile and be patient with it and suffer though it because I really don't have any other options. Emisha Sill "When what you're being paid is below the actual cost, your only choice is to get out of business," Kershisnik said.