Wednesday, 27 July 2016

Instant messaging for Deaf & Blind Bank customers

Positive: Barclays has launched an instant messaging service for deaf savers
Banks are at last starting to improve their services for deaf and blind customers.


Money Mail has regularly exposed how poorly some banks look after customers with disabilities, who are often forced to wait hours in branches for help.

This week, banks launched several initiatives to make everyday banking easier for deaf and blind customers.  The Post Office has launched 2,500 talking cash machines for blind and partially sighted savers. A customer plugs earphones into the machine and a voice prompts them to enter their PIN into the keypad, which is in Braille.

Barclays has launched an instant messaging service for deaf savers. The service allows customers using online banking to click a button on their computer screen to connect to a Barclays employee rather than being forced to ring the bank.

A box will appear on screen and they can type in their request. The messaging service is initially being offered to customers with hearing disabilities, but could be rolled out to all customers.


No comments:

Post a Comment