A deaf woman who relies on a service dog is suing the Travelodge of La Mesa, alleging discrimination for how she was treated when she tried unsuccessfully to check into the hotel earlier this year.
While the Travelodge did not initially bar her from staying overnight with her dog, it demanded that she sign a damage policy form for pets that she and her lawyers say is discriminatory, according to a lawsuit filed last week in U.S. District Court.
When she protested during the check-in process, the desk clerk informed her that she and her dog Chocolate were no longer welcome to stay at the hotel, the suit says. She asked for a refund but was denied one at the time because the hotel stay was booked on Expedia, the desk clerk told her.
The plaintiff, Naomi Sheneman, of Rochester, New York, is alleging violations of the Americans with Disabilities Act, Unruh Civil Rights Act and the California Disabled Persons Act.
She is seeking a court order requiring Travelodge to comply with policies prohibiting discrimination against the deaf and to train its staff on a regular basis about the rights of individuals who are deaf or hard of hearing under state and federal laws.