Rome, Ga.-based Redmond Regional Medical Center reached a $50,000 settlement with the federal government over allegations it violated the Americans with Disabilities Act.
The hospital allegedly failed to provide effective methods of communications for deaf and hard of hearing individuals, the U.S. Attorney’s Office for the Northern District of Georgia said. Two of the complainants were a deaf mother and daughter who went to Redmond’s emergency room after the daughter developed a rash on her leg. They said she was treated without effective methods of communication and then discharged, only to return two days later with a staph infection that required surgery and a four-day hospital stay.
A third deaf complainant said she was refused interpretative services for three different ER visits. “Medical providers have an obligation under the ADA to provide effective communication to the deaf or hard of hearing,” U.S. Attorney John Horn said, in a statement. “Failure to provide effective communication could create a terrifying experience for the patient and compromised medical care.”
Redmond also agreed to provide mandatory in-service training to its personnel, provide reports to the U.S. Attorney’s office on its compliance and pay $50,000 to the complainants.