Actually SignVideo DOESN'T provide HoH services. Here is their remit. They hardly ever provide captions either...
"We are a Video Relay Services and Video Remote Interpreting provider in the UK. We provide British Sign Language (BSL) video interpreting services to enable communication between the community of over 150,000 "deaf BSL users in the UK and hearing people."
The O2 has announced a deal with SignVideo that promises to bring huge benefits to deaf and hard of hearing customers that use British Sign Language (BSL).
Fans wishing to book tickets or make enquiries to the London venue are now able to liaise directly with the venue’s customer service helpline through a link to SignVideo on The O2 website.
This will connect them to a fully qualified SignVideo BSL interpreter who will relay the conversation in real time to The O2 customer service agent.
The service is offered free to all customers requiring it. SignVideo is in addition to the Texttype facility already on offer and a dedicated accessible booking line that handles over 31,000 special access requests annually.
“We’re thrilled that The O2 has chosen us to help deliver BSL customer services,” said Jeff McWhinney, chairman and founder of SignVideo. “The O2 is already supporting its deaf BSL customers by offering performance interpreting, so it’s a natural extenstion to add customer services in BSL too.