Thursday, 27 October 2016

Ambulance Service new App for deaf/HoH

The Welsh Ambulance Service has launched a new mobile app designed to interact with patients.

The bilingual app is a tool which will aim to assist those who are deaf, hard of hearing, who don't speak English as their first language, have learning difficulties, or whose illness or injury affects their ability to communicate. It is available to download for both staff and members of the public, and will contain images and text that will help to ascertain important information and identify details of a patient who has been involved in an accident.

Developed by the NHS Trust's Patient Experience and Community Involvement Team, the app, which is available on mobile phones and tablet devices, is based on a small booklet that was issued by the service three years ago.

The trust's director of quality, safety and patient experience, Claire Bevan, said: "Our staff will often come into contact with members of the community who have difficulty communicating, whether it's through injury, illness or because they speak a different language.

"As a trust it's important that we recognise the communication needs of each individual and are able to find out those crucial details.  "Especially in the event of a medical emergency, it's vital that we have a simple means available to quickly discover what symptoms they're experiencing, as well as their medical history.

The app is available to download on mobile phones using the iOS, Android and Blackberry systems.

To get the app you can follow the following steps:

For iOS, search your app store for 'PreHospApp'
For Android, search 'pre hospital app'
For Blackberry, search for 'Pre-Hospital Communication App'
Ms Bevan added: "This app is a very positive development in addressing that and we would encourage members of the public and our colleagues alike to download it to their phones."


  1. I cannot find this app. Is it still available/

  2. Is this OK ? there are different apps for different systems.