Thursday, 22 December 2016

Apologise on Facebook !

As IF !   A Brisbane restaurant has been ordered to apologise on Facebook after it stopped a customer from dining with his hearing assistance dog in June.

The Courier Mail reports Queensland man Andrew Bell was prevented from eating at The Spice Avenue Balti Restaurant in Birkdale after the manager told him no dogs were allowed at the establishment. Bell reportedly showed the venue’s management his ID card, which was removed from him when a staff member said he would take it to show the business’s owner.

Bell and his partner eventually left the restaurant, according to reports. A complaint on the matter made it to the Queensland Civil and Administrative Tribunal (QCAT), where both parties were given a number of directions on December 2.

The owner of the restaurant and his son were ordered to submit an apology to Bell for any loss or damage caused to him within 30 days, as well as ensure all staff were trained on the requirements under Queensland law for assistance dogs. The owner was also ordered to post a similar apology on the business’s Facebook page, with Bell reportedly agreeing to also post a statement to the restaurant’s Facebook page acknowledging the incident was “unfortunate”.

While an apology was reportedly issued to QCAT, it does not appear that either of the parties have posted the messages on Facebook.

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