The Care Quality Commission published the report on Harding House, Wandsworth, following an inspection in August 2016. The report, published on February 8, concluded the measures taken by the home to keep residents safe were inadequate, and the responsiveness, effectiveness, leadership and caring nature of Harding House all required improvement.
The home received a very positive rating in 2014, but it has since changed hands and is now run by charity Action on Hearing Loss. One resident said they were treated disrespectfully by staff. The said: "They say I'll stay until I'm old and grey and they're quite rude about it.
"The staff don't respect us they say 'go on, off you scoot.'" Inspectors found the residents health was being put at risk as their medication was not being administered safely. Staff did not make records of what medication was administered, and why it was given. Staff also appeared not to be trained properly in giving medication.
The report stated that while inspectors were there a staff member completed an audit. It said: "However, the audit had not identified the medicines errors we found. "The staff member had signed to say that all medicines had been checked and were correct. "We spoke with the member of staff and deputy manager regarding this and they acknowledged that errors had been made."