A worried son whose 92-year-old deaf and blind mother has been without a life-saving emergency phone system for two weeks has hit out at Virgin Media.
Grandmother Phillis Biggs lives in a flat South Avenue in Goring, over an hour’s drive from her son Robin’s home in Newbury. Until recently, Robin had felt safe in the knowledge that an emergency system would automatically call the emergency services if Phillis suffered a fall or the fire alarm went off.
But the phone line it uses has now been broken for two weeks, which Robin said has forced him to move his mother into a £1,000-a-week care home and give up work to investigate the problem. Robin, 66, said: “She’s 92, had two strokes and she’s deaf and blind.
“She has to have the phone working because she can’t get help if she falls over or has another stroke.” He said before the phone line broke he would often get calls at night from paramedics telling him his mother had fallen but they were looking after her.
He added that without the emergency system his mother could die if a fire broke out in her apartment.