Wednesday, 5 July 2017

You aren't deaf you can use a telephone...

Deborah and Anna Hext with the letter and attached memo from Wiltshire Council Photo: Trevor Porter 58734/2
When accessible technology bites you in the bum.  

A MOTHER and daughter from Colerne are angry and upset after receiving a letter from Wiltshire Council with an offensive memo attached to their claim for a free bus pass.  Deborah Hext, who is deaf and has osteoporosis and rheumatoid arthritis, had applied for the pass for her carer, her 24-year-old daughter Anna.


When Mrs Hext opened the response last month at her home in Martinscroft, she discovered a memo attached to the letter implying that she was not actually deaf.  The memo had been written by a council employee who had had a telephone conversation with Mrs Hext, who uses a specially adapted phone so she can make and receive calls.

Disappointed with the lack of compassion and disability awareness, Miss Hext put a post on Facebook which has since been shared nearly 800 times.

"I was so angry," she said. "My mum was just upset; it has been such a long process for us to get any help whatsoever with her care and it almost normalised the way she was being treated. She is deaf and has mobility problems and needs a carer because she cannot hear what the bus driver is saying.

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