Probably the worst example of media reporting of the UK's deaf and HoH you are likely to read.
Unawareness at its worst. Initially, the AOHL isn't a 'Deaf' charity, it is predominately a HoH one, and only 19% of resources it provides goes to the 'Deaf'. A system most HoH members want sorted out. It's membership of 36,000 (Last count), has 90% HoH members affiliated and feel the focus has moved almost entirely away from them..
It is true HoH patients are suffering huge non-access issues, by comparison the 'Deaf' sign using areas is well served and established. We would really urge the AOHL the UK's largest charity supporting the HoH, to insist that media coverage is accurate and is fair. At present it is acting as a pro-'Deaf' organisation portraying their needs, not those of their core members. With the photo as an afterthought and completely misplaced and utterly dated and insulting.
As regards to establishing support, Wales had this 'guideline' set up in 1995 and again in 2012, and it still isn't there, as a guideline isn't a directive, and the NHS is not receiving funds to cover the support the HoH and the deaf need. No money means no access, no matter how many protests we make.
Again the HoH AND the Deaf need to get their houses in order first, 78% are using non-pro support, or relatives, that killed demand statics and countered the demand for access as above. This is wasted time, you have to start at grass root level and impress upon those with hearing loss they must NOT assist the NHS in their own exclusion, one day they may not be able to rely on friends and relatives, and will have nothing, you must start as you mean to go on.
Action on Hearing Loss says the NHS needs to do more to help patients with hearing problems. UK charity Action on Hearing Loss, is urging Surrey GPs and health and social care practitioners to ensure that 207,500 residents who are deaf or have hearing loss receive the right communication support.
The call follows a review by NHS England that found almost a year since the Accessible Information Standard became law, more than half of patients who responded to a survey have not noticed any improvement in getting accessible information or communication support from NHS services. The standard, which was put into force on August 1 last year, requires all publicly funded health and adult social care organisations to meet the communication needs of people with a disability, impairment or sensory loss, including the one in six people living with hearing loss and deafness.
The review found that more than two-thirds of patients had not been asked about their information and communication needs by NHS services over the last six months. Almost a third of patients also reported that they do not usually get or have never received the communication support they need from NHS services.
Many people with deafness and hearing loss still struggled to contact GP and hospital services when they needed to, and felt that staff did not know how to communicate with them. Health watchdog Care Quality Commission plans to incorporate adherence to the Accessible Information Standard into its inspection criteria from October.