Wednesday, 22 August 2018

Home Fire Checks (Leicestershire)

EE to ofer more access to deaf and HoH...

EE news
EE has pledged to offer the UK's best customer service to people who are deaf or have hearing loss.

According to the provider, one in six Britons are currently living with some form of hearing loss. EE has therefore worked with Action on Hearing Loss to assess its call centres and develop best practices for supporting these customers more effectively.

This includes a sign language interpreting service for British Sign Language users and the use of the Next Generation Text text relay service.  Customers can also receive additional support from EE's dedicated Customer Disability Team if they inform the provider of a disability.

Furthermore, people with a compatible device can enjoy improved sound quality during phone calls has EE used Enhanced High Definition Voice to ensure clear communications. Edward Goff, Marketing Director of Mobile at EE, commented: "Our collaboration with Action on Hearing Loss helps us to provide a great experience for our customers, and helps to improve their lives through the latest mobile and network technology."

He went on to state that EE will continue working closely with the organisation to provide "the best, most personal support for our customers".  James Rowe, Technology and Enterprise Executive Director at Action on Hearing Loss, added that it is "very pleased" to be partnering with EE, as the provider offers "some of the best support" for people who live with deafness or hearing loss.

Loads jobs for the deaf...

But, they are self-employed surely? not employed by hearing?

Why is deafness hard?

A sure 'sign' Deaf ignorance is bliss if you never had hearing to lose, or indeed if you never miss not being able to hear.  The only issues others have with the 'Deaf' are their claims it is OK for them so OK for everyone else.  As acquired deaf at ATR,  losing hearing is ultimately traumatic, a sense is lost, and despite claims to the cultural side,  their set up isn't an adequate replacement, and certainly no cure for that.  

Coping and managing and indeed finding alternatives that work that aren't via a 'Deaf' community approach has actually enhanced much of our ability to find alternatives to the 'Deaf' way that suit our particular need and requirement.  We can speak from direct experiences of being deaf and being hearing.

We don't say the 'Deaf and their culture/community' is negative, only that it just doesn't work for us and we want more options and we certainly are at odds over access and support.  There is a naive 'arrogance' with some signing areas that is grossly misplaced and can be taken as poking fun at those who are struggling and highly sensitive about it.  Great you are happy with your lot but.... 

We've read online those with later deafness and severe hearing loss being called 'whiners' and 'whingers' as they reach out for help and understanding.  Being personally attacked in fact. When you take into account the huge reliances and depencies on others, the 'Deaf' have, and it is right those issues get rightful support but reality is.  

It's NOT perceived fun or acceptable to be deaf by others, it can lead to family break ups, divorces, mental health issues, suicides, total isolation, zero understanding or help etc, they can be forgiven for not accepting the view deaf is fun, as it isn't for them.  

It helps in lauding the deaf culture, to accept that for others deafness is actually a real issue, its calls for compassion, empathy, and understanding, which seems short on the ground when we see thinly-veiled digs and fun pokes at those who struggle.  It more suggests 'Deaf' know its a struggle and are avoiding talking about it, which we need to do, why me? is a constant with those who lose hearing and they need to know.  

For those that never heard it is suggested they don't offer an opinion to those who are losing it.  It lacks the experience to validate.

Care-Co-operative recieves complaint about BSL videos.

After reading about BSL video access from the Welsh co-operative, ATR discovered they had no captions/subtitling or text narrative, which means 2/3rds of welsh deaf were not able to follow even the sign provision properly. 

ATR immediately contacted the co-operative receiving a welcome apology and said they will now insert a text narrative to enable more inclusive access for Welsh deaf and the 300,000 others with hearing loss, and/or send that narrative to those that want it in the meanwhile.  These text narratives can be obtained via the link to the co-op at the foot of this page. 

ATR intends to complain also to the BSL area about telling systems deaf do not require text access because they all sign, or even BSL users don't need text when it's a norm on their own specialised TV programs. To be scrupulously fair the Co-op has done very well to respond to ATR so quickly and put things right, and many thanks to them and Catherine in particular. 

It's vital in raising access issues we thank those who provide them, this encourages more of it.  More so to identify why deliberate access confusion exists.  ATR blames cultural deaf activists and charities for deliberately misleading the co-op on access requirements for Welsh deaf people, which could have seen the co-op taken to task for discrimination through no fault of their own. 

ATR also complained to Carmarthenshire councils and NHS areas for doing the same thing, which was endorsed apparently by interpreters taking part who should know better, but putting own work before deaf access.  

The communication response:

Tue, Aug 21, 10:02 AM 

Dear ATR

Many thanks for contacting us via the form on our Care to Co-operate toolkit, and for providing such useful feedback. Please accept my apologies that you weren't able to access the videos.

The BSL videos were produced because the Care to Co-operate team were working closely with a *BSL only group and we were responding to their specific needs.

Catherine.Evans wales coop

*Notice the response 'BSL-Only' term to avoid inclusive content for all, all deaf sign, they do not!

As a footnote, those who feel they aren't getting proper access should go at these people direct, NOT approach charities and activists to do it, because their bias is undermining that very access As commercial areas are highly sensitive to discrimination complaints, the access success rate would be much higher, our 'support' groups are just not up to the mark, and creating haves and have-nots in access terms.