Friday, 15 March 2019

Crisis of nil support for the Hard Of Hearing in Health

Image result for freedom of information request template UKATR reading social media comments sent this one to the UK's leading charity for the deaf and HoH.

"Can AOHL research into what access and support is available to those with hearing loss who DON'T use sign language?  I am getting told none of the 7 trusts in Wales provides any established service?"

If you are from Wales NOT a sign user but using other formats, and reading this, help ATR research the NHS trusts in Wales by using an FOI request for answers to this question.  Maybe the Welsh NHS trusts will respond to you where they have NOT responded despite the law, to ATR.  We know sign users have a national and regional supportive set up for their needs, we are not seeing any such set-up for anyone else.  Don't be re-directed to the Welsh government their FOI data is an overview, not a localised source.

Be SPECIFIC in what you ask for, (no diverse mentions of 'deaf' or 'Deaf'),  not even BSL will get HoH their data specifics,  as health statistics are focused on the disability and treatment, not the social aspect, access, or rights areas, in short, the clinical aspect.  All trusts should be keeping records of what communication and language support they provide, again be specific as to what format you require data ON.  

Do not state deaf access or HoH access but e.g. lip-spoken access, text support, note-taking support (And contacts) etc in this case.  Including BSL will defeat any HoH FOI point.  Sadly many system areas think BSL and deaf and HoH are one and the same thing, awareness in Wales is as poor as elsewhere in the UK.  If they respond in that 'Deaf' 'inclusive' vein send in another FOI which is more accurate to your need.  

NOTE: Although some BSL interpreters do provide lip-spoken support, records suggest only TWO out of 49 of them are suitably qualified to do so in Wales.  Wales has over 300,000 patients with hearing loss issues.  Another note to remember is some areas may ask for a fee, albeit ATR believes there is none to be paid in this case as this isn't a medical data FOI.

Use the information below, as a start point. The seven Local Health Boards (LHBs) in Wales are:

Abertawe Bro Morgannwg University Health Board.

CONTACTS:   To submit a Freedom of Information Act request please email: FOIA.Requests@wales.nhs.uk or alternatively, you can contact: FOIA Team, ABMU Health Board, ABM Headquarters, 1 Talbot Gateway, Port Talbot, SA12 7BR.  


Aneurin Bevan Local Health Board.

Freedom of Information - Contacting us and submitting a request for information. If you wish to submit a Freedom of Information request, you can contact us in a variety of ways:

By Email:  Please email us at FOI.ABB@wales.nhs.uk.  Your emails will be opened during normal office hours, Monday to Friday.

By Post:

Headquarters
St Cadoc's Hospital
Lodge Road
Caerleon
Newport
NP18 3XQ
By Phone:
Tel: 01633 435956

Betsi Cadwaladr University Health Board.

CONTACTS: Freedom of Information Requests and Subject Access Requests can be sent by email to bcu.foi@wales.nhs.uk

Or write to:

Information Governance Office
Betsi Cadwaladr University Local Health Board
Wrexham Maelor Hospital 
Croesnewydd Road
Wrexham
LL13 7TD

Cardiff & Vale University Health Board.

CONTACTS:

By Post.

Cardiff and Vale UHB Headquarters
University Hospital of Wales (UHW)
Heath Park
Cardiff CF14 4XW

Tel: 029 2074 7747  or Fax 029 2074 6406

Cwm Taf University Health Board.

To make an FOIA request. 

Freedom of Information requests can be sent via:

E-mail: freedomofinformation@wales.nhs.uk

Post:  Freedom of Information Officer, Cwm Taf University Health Board, Ynysmeurig House, Navigation Park, Abercynon, CF45 4SN

Contact  01443 744800 if you wish to speak to a member of the team.

Hywel Dda Local Health Board.

Requests must be made in writing by letter, fax or email to the Freedom of Information Officer: 

          The Freedom of Information Officer
          Hywel Dda University Health Board
          Corporate Offices
          Ystwyth Building
          St David's Park
          Job's Well Road
          Carmarthen
          Carmarthenshire
          SA31 3BB       

          Tel: 01267 239730   or   Email: FOI.HywelDda@wales.nhs.uk

Powys Teaching Health Board.

A difficult contact to locate, although there is a link to the FOI rules, ATR initially got 3 'Not FOUND' result for this trust.  Rooting about for 20 minutes (!) we found these contacts.

Please email us at foi.foi@wales.nhs.uk or write to us:

Information Governance Team
Monnow Ward
Bronllys Hospital
Bronllys
Brecon
Powys LD3 0LU

Tel 01874 712642/2763

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