[Now can we get the CQC to sort out the BDA?]
A NORTHWICH charity service that supports people with hearing loss has been given a glowing report from the national health watchdog. The Deafness Support Network, which is run by Cheshire Deaf Society on London Road, received an overall grade of ‘good’ following an inspection by the Care Quality Commission (CQC).
The service was rated ‘good’ for safety, effectiveness, caring and leadership and was found to be ‘outstanding’ in terms of responsiveness. In their report the inspector said service users experienced exceptional individualised care, tailored to their needs. Care was also described as safe, with systems in place to ensure people were well prepared for new experiences to reduce anxiety. Staff were described as competent and well trained and treated people with kindness and respect.
The report added: “The registered manager and staff were clear about the responsibilities of their roles. There was an open and transparent culture with emphasis on capturing learning and partnership working, in order to continuously improve the service wherever possible.”