Wednesday, 13 March 2019

DWP staff to be sanctioned for abuse of claimants.


Jobcentre-plus-
This is a long overdue attempt to bring to book welfare agency staff who abuse claimants and cause severe hardships, loss of homes, and even premature deaths by a failure to do the job they are paid for.  But would a gaol sentence be much more effective?  

Claimants are also asking if the DWP acts against the law of the land by abusing data protection act rules so those who abuse claimants cannot be identified.  Can anyone trust an 'in house' investigation, where identification of culprits is deliberately blocked?


DWP staff get a taste of their own medicine as think tank recommends tracking the prospects of claimant compensation where benefits are paid late or training and skills courses are not delivered. With the Work and Pensions Select committee due to debate the benefit freeze, we believe it unfair that claimants are sanctioned if they failed to look for work or missed appointments, while jobcentre staff face no penalty if their errors cause claimants hardship. 

The report acknowledges widespread cynicism about the intentions of Universal Credit (UC), with many believing it had been made deliberately complicated to discourage claims. As such, the report recommends victims of DWP error or maladministration be given the right to appeal to an independent case examiner, who could award compensation equal to the sanctions levied on claimants judged to have breached rules.

Overcoming disabilities

Signed Exact English



The 'antidote' to incompatible grammars of ASL and BSL?

Deaf-Run business expands to UAE.



Providing equal access to women may prove somewhat difficult there!

A Cheshire business has opened its first international office in Dubai, after winning a contract to turn the city’s Expo 2020 exhibition into an event accessible for all, thanks to support from the Department for International Trade (DIT). 


Direct Access Consultancy, based in Nantwich, provides accessibility audits to help improve disabled access for buildings and transport systems. Each of the company’s five staff has a disability, giving them advanced insight into the potential challenges facing the 20 million visitors expected to visit Dubai for the first ever World Expo to be hosted in the Middle East. As the event’s ‘universal design consultant’, the business is advising the Expo’s planners on implementing international best practice for accessibility. 

The business is also helping the Expo meet the requirements of Dubai’s Universal Design Code – a policy introduced in 2017 to help improve accessibility across the emirate. The Expo 2020 contract comes during a period of significant export growth for Direct Access Consultancy. Between 2017 and 2018, exports grew from a standing start to become 80% of the business’ annual revenue. The company’s senior leadership are now working to build on its early success in the Middle East after DIT advisers helped the business identify the UAE as a potential market of opportunity.