Boots (UK), used to advertise signed access to its pharmacy, I tested it and it wasn't there. The reality is Boots and other areas encourage staff to attend 'awareness' areas to learn basic sign (They don't work!), and then if or when a deaf patient asks for support they ask said staff to help out, they forgot that staff turnover is a huge issue and the only member of staff who could finger-spell a bit had left their employ.
It goes without saying an amateur hearing person barely able to fingerspell the ABC would NOT be able to translate effectively. Charities like the BDA/AOHL etc who run these things need to stop the con of sign-awareness that clearly is no use to the deaf or for anyone who lip-reads.
Approaching the SS system to help was met with a NO. Apparently, this type of support is 'social' and thus the system does not have to support social aspects of deaf people. Or does it? Deaf older people who need help with shopping etc DO get support from charities and paid for BY the systems, its time support wasn't split into social and system-based have and have-nots.
E.G. a deaf person wanting to visit a relative in residential care was turned down under the same rules, visiting a relative was a 'social function' so the deaf not entitled to support for that. Turning to Direct Payment (A welfare allowance designed for crossing the social/system divide), we found it was run by Local authorities who turned deaf people down unless they were blind as well.
The idea is to ensure deaf never have the real ability to move outside their own community basically because it cannot be funded.