Transport for Wales has announced that a new sign language app has been launched to help passengers from the deaf community to travel more easily. The new app, called Interpreter Now, uses a video call system to make communication easier between the passenger and railway staff.
Passengers can download the free app and sign to an interpreter via the app through a video call, who will then relay the customer query to the member of staff. Transport for Wales launches new app to help deaf passengers Credit: Transport for Wales The Interpreter will then be able to sign the answer back to the customer. The app has already been a success on the ScotRail network, but Transport for Wales is the first transport operator to introduce this type of technology in Wales.
The app was developed by Interpreter Now, who Transport for Wales are partnering with on this project. Passengers can download the Interpreter Now app for free on Android or iOS by searching Interpreter Now – or by clicking the following links: