Saturday, 21 March 2020

Language Service Provision: Update


Language Service Providers Respond to Coronavirus Lockdowns
Language Service Providers Respond to Coronavirus Lockdowns.


As governments around the world step up attempts to contain the coronavirus, the language industry, grappling with the fallout from the pandemic, has been striving to react with a measured response.

We looked at the websites of languages service providers on The Slator 2020 Language Service Provider Index (LSPI), a number of which published their responses even before the World Health Organization declared Covid-19 a pandemic on March 11, 2020.

Slator LSPI companies have, generally, assured clients that they will remain operational through the pandemic. Most have outlined contingency measures, which they state have been in place even before the Covid-19 outbreak. What follows is the gist of each response.

From Lionbridge (LSPI #2): “This page offers resources for any professional looking to guide their company through the challenges this global health event creates. We will update it regularly with informational pieces, tips on crisis responses, and ways we can help keep your team, your company and your customers happy and healthy.”

From LanguageLine (LSPI #3): “We long ago put in place contingencies that minimize the impact a health event can have on our ability to provide services […] we consider it our obligation to not just maintain, but elevate our services during times when they are needed most. Please know that we have anticipated your needs and will rise to this occasion.”

From SDL (LSPI #4): “Business continuity is one of our key priorities here at SDL and, as part of our plans, we have activated a global crisis response team, who are working to manage all impacted countries and regions, to safeguard our people and minimize any impact to your business.”

Slator Research Strategy Package - Translation Industry Research
Strategy Package.

“Business continuity is a key priority at RWS, and our contingency plans have been put into action throughout all RWS divisions. As part of this activity, our IT teams have enabled virtualized environments to allow critical production staff to work from home and help our customers and supply chain partners avoid any major operational disruption.”