Following the January news release AOHL was selling of its deaf care, and taking major decisions to retain its solvency, today we see them selling off more areas, this time assistive devices to the Deaf and Hard Of Hearing.
AOHL to no longer sell assistive products
We regret to inform you that from 1 May 2020, Action on Hearing Loss will no longer be selling assistive products. We would like to explain the reason for this decision.
Last December, the Charity decided its future strategy and the areas that we plan to focus on over the coming year. We plan to focus on doing fewer things better, so we can have a bigger impact on a larger number of people. As a result, we decided that as there were other organisations selling products the Charity’s most appropriate contribution in this important area of activity should be to provide impartial advice about the best products available to support people with deafness, hearing loss or tinnitus.
This has been a really difficult decision, which we’ve not taken lightly. We understand that assistive products can make a huge difference to people, which is why we will be continuing to offer advice and information to all our beneficiaries about the different products on the market, and where to buy them. This will be available on our website, our social channels and through our Information Line.
Our accessibility solutions from Louder than Words including our hearing loop maintenance and installation system will continue to run, as well as both our interpreter and other communication support services. Training and consultancy services provided for employers, their staff and customers will also continue.
If you have bought something from us recently, the product may be subject to either our 28-day returns guarantee or our one-year warranty. In either case we will continue to fulfil our obligations, as detailed in the terms and conditions relating to our sale of items to you, irrespective of the fact that we will no longer be selling products. Please contact with the manufacturer directly if you experience difficulties with your product outside of our one-year warranty.