The Video Relay Service allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of DWP staff. Since the extension of the Video Relay Service to all DWP helplines, there has been a 43% increase in uptake, while a recent customer survey showed respondents were ‘very satisfied’ with the overall service.
Minister for Disabled People Justin Tomlinson said: “This is another vital step on our mission to increase inclusion and accessibility across government. We already know it works and that it’s had a life-changing impact for many people so it’s only right we offer this service as widely as we can.” The Video Relay Service app and an introductory video are available HERE